Billing & Account

This page covers everything related to your TestMax account — upgrading, downgrading, billing, passwords, and data management.

Subscription management

Upgrading to Pro

1. Click your profile icon in the top-right corner of the TestMax interface
2. Select Account Settings
3. Navigate to the Subscription tab
4. Click Upgrade to Pro
5. Choose your billing cycle — Monthly ($14.99/mo) or Annual ($119/yr)
6. Enter your payment information
7. Click Subscribe to activate Pro immediately

Pro features unlock instantly after payment. There is no waiting period — you can start using the Algo Playground, prop firm practice, and all other Pro features right away.

Downgrading to Free

1. Go to Account Settings > Subscription
2. Click Cancel Subscription
3. Confirm the cancellation

When you cancel:

• You retain Pro access until the end of your current billing period
• After the billing period ends, your account reverts to the free tier
• Your data is not deleted — trading sessions, analytics, strategies, and journal entries are all preserved
• You will not be able to access Pro-only features (Algo Playground, prop firm practice, etc.) until you re-subscribe
• You will not be charged again unless you re-subscribe

Note

Canceling does not take effect immediately. You continue to have full Pro access through the remainder of the period you have already paid for.

Switching billing cycles

You can switch between monthly and annual billing at any time:

Monthly to Annual:

• Go to Account Settings > Subscription > Change Plan
• Select the annual option
• You are billed immediately for the annual amount
• Any remaining days on your monthly cycle are applied as a prorated credit

Annual to Monthly:

• Go to Account Settings > Subscription > Change Plan
• Select the monthly option
• The change takes effect at the end of your current annual term
• No refund is issued for the remaining annual period

Billing

Payment methods

TestMax accepts:

• Visa
• Mastercard
• American Express
• Discover
• Debit cards from major networks

We do not currently accept PayPal, cryptocurrency, or bank transfers.

Updating your payment method

1. Go to Account Settings > Billing
2. Click Update Payment Method
3. Enter your new card details
4. Click Save

Your new payment method will be used for all future charges. The next billing cycle will charge the updated card.

Viewing billing history

Go to Account Settings > Billing to view:

• All past invoices with dates and amounts
• Payment status (paid, failed, refunded)
• Next billing date and amount
• Download PDF invoices for your records

Failed payments

If a payment fails:

1. You will receive an email notification about the failed charge
2. TestMax will retry the payment automatically over the next few days
3. If all retry attempts fail, your subscription is paused
4. While paused, you lose access to Pro features but your data is preserved
5. Update your payment method to resolve the issue — your subscription reactivates immediately

Caution

Do not wait for automatic retries if you know your card is expired or cancelled. Update your payment method immediately to avoid any interruption in service.

Refunds

• Monthly subscriptions — No partial refunds for the remaining days in a billing period after cancellation
• Annual subscriptions — A 14-day money-back guarantee applies from the date of purchase. Contact support within 14 days for a full refund. After 14 days, no refunds are issued for the remaining term
• Billing errors — If you believe you were charged incorrectly, contact support with your invoice details

Password management

Changing your password

1. Go to Account Settings > Security
2. Click Change Password
3. Enter your current password
4. Enter and confirm your new password
5. Click Update Password

Password requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one number
• At least one special character

Resetting a forgotten password

If you cannot log in:

1. Click Forgot Password on the login page
2. Enter the email address associated with your account
3. Check your email for a password reset link (check spam/junk folders if you do not see it within a few minutes)
4. Click the link and enter your new password
5. Log in with your new credentials

Note

Password reset links expire after 1 hour. If the link has expired, request a new one from the login page.

Google sign-in users

If you signed up with Google sign-in, you do not have a TestMax password. Your authentication is managed through Google. To change your sign-in credentials, update your Google account password.

Account settings

Updating your profile

Go to Account Settings > Profile to update:

• Display name — Shown on leaderboards and in battles
• Email address — Used for login and notifications (changing your email requires re-verification)
• Notification preferences — Control which emails you receive (billing receipts, product updates, challenge notifications)

Email notifications

You can configure which emails TestMax sends you:

Notification type	Description	Default
Billing receipts	Payment confirmations and invoices	On
Subscription changes	Upgrade, downgrade, and cancellation confirmations	On
Product updates	New features and platform announcements	On
Challenge notifications	Daily challenge reminders and streak updates	On

Adjust these in Account Settings > Notifications.

Deleting your account

If you want to permanently delete your TestMax account:

1. Go to Account Settings > Account
2. Scroll to the bottom and click Delete Account
3. Read the warning about what will be deleted
4. Type your email address to confirm
5. Click Permanently Delete Account

Caution

Account deletion is permanent and irreversible. The following data will be permanently deleted:

• Your user profile and login credentials
• All trading sessions and trade history
• All analytics data (equity curves, heatmaps, time analysis)
• All saved strategies and algo playground code
• All journal entries
• Prop firm practice history
• Challenge and battle results
• Your active subscription (if any) will be canceled immediately with no refund

If you have an active subscription, it will be canceled as part of the deletion process. No further charges will be made.

Data export (GDPR)

Under GDPR and similar data privacy regulations, you have the right to request a copy of all personal data TestMax holds about you.

Requesting a data export

1. Go to Account Settings > Account
2. Click Request Data Export
3. Confirm the request
4. You will receive an email within 48 hours with a download link for your data package

The data export includes:

• Your profile information
• Complete trading session history with all trades
• Analytics data
• Saved strategies and code
• Journal entries
• Subscription and billing history (excluding full payment card numbers)

The export is provided as a ZIP file containing JSON and CSV files that can be opened in any spreadsheet application or text editor.

Note

Data export requests are processed within 48 hours. For large accounts with extensive trading history, the export may take longer. You will be notified by email when it is ready.

Common account questions

I signed up but never received a verification email

1. Check your spam/junk folder
2. Search for emails from the TestMax domain
3. Wait 5 minutes — email delivery can sometimes be delayed
4. If still missing, try signing up again with the same email — the system will resend the verification
5. Contact support if the issue persists

I cannot log in but my password is correct

• Clear your browser cookies for the TestMax domain and try again
• Try a different browser to rule out extension or cache issues
• Check if your account was created with Google sign-in — if so, use the Google sign-in button instead of email/password
• Reset your password even if you think it is correct — this also refreshes your account state

My subscription shows as active but Pro features are locked

This can happen if there is a sync delay between the payment processor and TestMax:

1. Log out and log back in
2. Wait 5 minutes and refresh the page
3. If the issue persists, check Account Settings > Subscription to confirm your subscription status
4. Contact support with a screenshot of your subscription page and the specific feature that is locked