Cancellation and Refund Policy

TestMax ("we," "us," or "our") operates on a subscription-based model. This policy outlines how to cancel your subscription and our refund policy.

How to Cancel Your Subscription

You can cancel your TestMax Pro subscription at any time. There are no cancellation fees, no long-term contracts, and no hidden charges.

To cancel:

1. Log in to your TestMax account
2. Go to Settings
3. Under the Subscription section, click "Cancel Subscription"
4. Confirm the cancellation

What Happens After Cancellation

• Your Pro access continues until the end of your current billing period
• You will not be charged for any future billing cycles
• After the billing period ends, your account reverts to the Free plan
• All your trading data, replay sessions, and analytics are preserved on the Free plan
• You can resubscribe to Pro at any time to regain full access

We recommend cancelling your subscription before the next billing date to avoid future charges.

Refund Policy

All payments made for TestMax Pro subscriptions are non-refundable, except as set out under "Statutory Exceptions" below. Once a payment is processed, it cannot otherwise be reversed or refunded.

This includes but is not limited to:

• Monthly subscription payments
• Renewal payments (recurring charges)
• Partial-month usage (e.g., cancelling mid-cycle)
• Dissatisfaction with trading results (TestMax is a practice tool, not personalized trading guidance)

Statutory Exceptions

Notwithstanding the above, we will refund a payment where the Service is defective, deficient, or materially not as described — for example, if a paid feature you subscribed for is unavailable for a substantial part of your billing period and we cannot remedy it. This is consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 in India. Nothing in this policy limits or excludes any non-waivable statutory rights you hold as a consumer under the laws of your country of residence (including, for consumers in the EU/UK, rights relating to digital services that are not in conformity with the contract). To request a refund under this section, contact support@test-max.com with the subject "Refund" and a description of the issue.

Since TestMax offers a free plan, we encourage all users to thoroughly explore the platform before upgrading to Pro. The free plan includes backtesting on free instruments with the most recent 3 months of market data, basic charting, and core analytics — so you can evaluate the product at no cost before committing to a paid subscription.

Avoiding Unwanted Charges

To avoid being charged for a subscription you no longer want:

• Cancel your subscription before your next billing date
• You will retain Pro access until the end of your current billing period
• No further charges will be made after cancellation

Changes to This Policy

We may update this policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Your continued use of TestMax after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about cancellations, refunds, or your subscription:

• Email: support@test-max.com
• Website: test-max.com
• Contact page: test-max.com/contact